We know how important an easy-to-follow guide is. The following guide will help understand how to claim a warranty with us.
Steps to Claim Your Warranty
1.Read through our Warranty Policy. For example, if you want to claim a warranty for a SweetNight mattress, please refer to the warranty policy for SweetNight mattresses.
2.Prepare the information needed for a claim, which includes:
- Order ID
- Order Date
- Seller's Full Name/ Store Name
- Item SKU
- Pictures/Videos that could clearly validate the claim
- The outcome you wish to get from the claim
- Your detailed Contact Info, Full name, Phone Number, and Email address.
- Any other info that you believe is good for the warranty claim
3.Contact us through email, phone, social media, or live chat. You can reach us through any of our service channels.
4.Keep communicating with us until this issue gets solved. We will let you know clearly if your warranty claim was issued or denied, and the reasons for the outcome.
- We will try our best to reply to your messages within 24 business hours. However, in some rare cases, it may take up to 2 business days for us to verify the information offered. In such cases, you can please wait for 1-2 business days for our response.
- We may require more information to help validate your claim. Your cooperation will be highly appreciated.
- We always believe that communication is the best way to solve any potential issues between us. Feel free to contact us if you have any issues.
- It will be easier to know how long it may take to solve your issue when you know our working hours. Please visit Service Schedule for details.