Alice Gao

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Activity overview

Latest activity by Alice Gao
  • Alice Gao commented,

    Hi Bobbiann, We are so sorry to know that. Could you please do us a favor and confirm your order details? Hour people will email you with the info needed so we can further assist you with.

  • Alice Gao created an article,

    FAQ about refund

      1. What Happens If I No Longer Use the Same Bank Account? The refund will be issued to the original form of payment. If your account is closed, inactive for some reason, or you now use another ...

  • Alice Gao created an article,

    Mattress sizes

    Thank you so much for your interest in SweetNight products. Here is a list of the sizes we carry: Twin Twin XL Full Queen King Cal King We do not currently carry any mattresses in other sizes suc...

  • Alice Gao created an article,

    Can We Sleep on a Mattress or Topper the First Day?

    Deciding to sleep on a SweetNight mattress or topper the first day won’t damage the material in any way. On the contrary, the body weight and body heat will help decrease the material’s expansion t...

  • Alice Gao created an article,

    How long does it take a memory foam mattress or topper to expand?

    It may take 24–72 hours for a memory foam mattress or topper to fully expand. It expands up to 90% in about 4-6 hours and requires a few more hours to completely expand. Therefore, it is advised to...

  • Alice Gao created an article,

    Do SweetNight Mattresses or Toppers Contain Any Fiberglass?

    What Is Fiberglass? Fiberglass or glass fiber is a reinforced plastic material which is composed of a woven material that is embedded with glass fibers that are randomly laid across each other and ...

  • Alice Gao created an article,


    What is a Law Tag? A law tag, also known as a law label, is a legally required tag or label on new items describing the fabric and filling regulating the United States mattress, upholstery, and stu...

  • Alice Gao created an article,

    How to Place an Order through

    Our Tech Team works to its best to make the process of placing orders easy to follow. However, we cannot rule out the possibility that you need some guidance to place an order for the first time. ...

  • Alice Gao created an article,

    Schedule a Shipping Time or a Delivery Date

    Sometimes you may be unavailable when your order is to be delivered. Then you want to know if it is possible to schedule a shipping date or a delivery time, so your order can be delivered at the r...

  • Alice Gao created an article,

    Update Order Information

    It's very important to have correct order information on file. Incorrect data may cause great hassles and sharply increase the costs of rectifying such issues. Please contact us once you notice th...