Warranty Policies for SweetNight Adjustable / Electric Bed Frame – Sweet Night

SweetNight offers up to a 10-Year Limited Warranty for SweetNight-branded adjustable bed frames purchased directly from SweetNight or through authorized distributors and dealers. Coverage is strictly divided into chronological periods from the original order date, as outlined below:

Period	What We Cover	Your Cost
Year 1 — Full Warranty	All defects in materials and workmanship. Includes all replacement parts and shipping.	$0 — we cover replacement parts and shipping
Year 2 — Parts & Frame Warranty	Defective electrical and electronic components (drive motors, actuators, power supply, control box, remote controls, and related electronics), and defects in the metal frame structure (including the metal frame and legs).	Parts free. We cover shipping for replacement parts.
Years 3–10 — Frame Warranty	Defects in the metal structure of the bed frame itself (including the metal frame and legs). Electrical and mechanical components are not covered during this period.	Replacement frame parts free. You cover shipping.

Years 3–10 Frame Warranty: What's Included

The 10-year frame warranty covers the metal structural frame only. The following electronic, fabric, and cosmetic components are strictly excluded from Years 3–10 coverage (they are covered only under Year 1 or Year 2, where applicable):

Fabric covers, foam padding, and platforms.
Actuators, drive motors, and massage motors.
Control boxes, remote controls, USB ports, power supplies, and all power cords/cables.

What's Not Covered

This warranty does not cover the following:

Damage caused by the customer, including misuse, physical abuse, or accident.
Repairs or modifications made by any person not authorized by SweetNight .
Use inconsistent with the owner's manual or weight capacity guidelines.
Normal wear and tear over time.
Damaged mattresses, fabrics, cables, or items supplied by third parties.
Products purchased from unauthorized third-party sellers.
Transfer of ownership — this warranty applies to the original purchaser only.
Products with removed or altered identification labels.

Additional Terms

Your warranty commences on the original date of purchase.
A warranty replacement, repair, or parts replacement does not extend or renew the warranty period.
This warranty covers only the product itself. It does not cover shipping fees for exchanges, commissions, or any third-party fees.

Resolution Timeline

Once a warranty claim is approved, resolution is typically completed within 5–7 business days.

To file a warranty claim, please refer to the "Filing a Warranty Claim" section above for detailed instructions on required materials and the submission process.

General Terms & Conditions

Original Purchaser Only
All warranties apply exclusively to the original purchaser and are non-transferable. Proof of purchase (Order ID and Warranty Card) is required for all claims.

No Renewal
A warranty replacement, repair, or parts replacement does not extend or renew the warranty period. The warranty continues from the original purchase date.

Valid Purchase Channels
Warranties are valid for products purchased directly from SweetNight or through authorized distributors and dealers. If you purchased from a third-party retailer, please refer to that retailer's warranty policies for assistance.

Subjective Preferences
This warranty does not cover subjective preferences regarding comfort, firmness, height, or appearance. If your product includes a trial period, comfort-related concerns should be addressed through that trial within the applicable window. Once any applicable trial or return period has expired, claims based on personal preference — including a product feeling too soft, too firm, too high, or too low — will not be accepted under this warranty.

User Damage & Care Neglect
This warranty strictly excludes damage caused by user abuse, pets, or neglectful care. This includes stains, rips, tears, cuts, burns, or liquid damage. Additionally, mold, mildew, or persistent odors resulting from improper laundering, spills, or failure to maintain adequate ventilation are not covered.

Modifications
SweetNight reserves the right to modify these terms. Changes will become effective immediately upon posting to this page. Existing warranty claims will be handled under the terms in effect at the time of purchase.

Related articles