Filing a Warranty Claim

Thank you for your purchase. Should you wish to initiate a return or submit a resolution request, you may do so through the following channels:

• Submit your request online: Please visit our Warranty Registration page via the link below to provide the relevant information:
  https://www.sweetnight.com/pages/warranty
• Contact our Customer Care Team:
  Email:support@sweetnight.com

To help us process your request promptly and efficiently, please have the following information ready:

1. Proof of Purchase – Your valid Order ID, Order Date, and Warranty Card (if applicable).
2. Product Identification – A clear photo of the product's Law Tag or identification label. If the Law Tag has been removed by the consumer, you may provide alternative supporting materials to verify product identity, including photos of production batch stamps, official URN registration markings, full order records, and clear product photos. Valid order purchase records are accepted as primary verification proof.
3. Supporting Documentation by Product Type

• For Mattress & Topper Claims:
  • A clear photo of the affected area showing the issue.
  • A photo showing the entire product surface.
  • A photo showing the foundation or bed frame supporting the product.
  • If your claim concerns a visible indentation: please provide a close-up photo or video with a straight-edge bar laid flat across the surface and a measuring tape placed alongside to clearly indicate the indentation depth.
• For Bed Frame & Electrical Component Claims:
  • Clear photos of the affected physical components.
  • A short video (10–30 seconds) demonstrating the functional malfunction or structural failure (e.g., motor not responding, welding break).

Review Process

We will review your submitted materials within 1 business day and respond with the next evaluation steps.

What Happens After Approval

Once a warranty claim is fully approved, we will repair the defective item, replace it with a comparable model, or otherwise resolve the issue to your satisfaction. We will bear all transportation costs associated with approved warranty claims (excluding adjustable electric bed frames starting from the 3rd year of coverage). Resolution is typically completed within 5–7 business days after a claim is approved.