Q: What Happens If I No Longer Use the Same Bank Account?
Refunds are issued to the original payment method used at checkout. If your original account has been closed, is currently inactive, or you have since switched to a different bank, your bank will contact you via mail or phone to arrange for the refund to be deposited into your new account or to issue a payment check. For further assistance, we also recommend reaching out directly to your bank for more information.
Q: What If I Have a Different Card Number Than What I Used to Pay for the Order?
As long as your bank account and routing number remain unchanged, your refund will still be processed and reflected in your account within 3–5 business days — regardless of whether your card number has changed.
Q: Can You Refund to My New Bank Account?
Typically, refunds are issued back to the original payment method and cannot be rerouted to a new bank account. If you need to update your banking information, we recommend contacting your original bank directly for assistance.
Q: What if I used financing (e.g., Affirm) to purchase?
No problem — refunds are processed back to your financing account. If a partial refund is applied, the amount will be credited against your remaining balance.
Q: What if my mattress arrived damaged or defective?
That's a warranty matter, not a return. Please contact us immediately with photos or videos of the issue, and we'll repair or replace it at no cost to you under our [Warranty Policy]. We're here to make it right — quickly and without hassle.
Q: What if the return process doesn't work for my situation?
We hear you — and our commitment to free returns remains unchanged. If the standard process doesn't fit your circumstances, please reach out to us directly. We'll work with you to find a solution that works. Your satisfaction is our priority, and we'll make sure you're taken care of every step of the way.
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