How to Start a Claim — We're Here to Help

If you've reviewed our Return & Refund Policy  and believe your situation qualifies for a return or resolution request, we're ready to assist. Our team is dedicated to making the process as smooth and straightforward as possible — no endless phone trees, no confusing steps. Simply reach out to us using the contact details below, and we'll take it from there.

To initiate a return or resolution request, please contact our Customer Care Team:

• Email: support@sweetnight.com

To help us process your request quickly and accurately, please have the following information ready before you reach out:

1. Order ID (found in your order confirmation email)
2. Your full name, phone number, and email address
3. Photos or videos of the product (for mattresses, please include a clear photo of the law tag)
4. A brief description of the issue — the more detail you can provide, the faster we can assist

We respond to all inquiries within 24 business hours. Once your refund is approved, the credit will typically appear in your account within 5–10 business days, depending on your bank or credit card provider's processing time.

Not sure if your issue qualifies? Don't worry — we'd rather hear from you and help determine the next steps than have you wonder. Feel free to contact us with any questions.