Alice Gao
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Articles
Recent activity by Alice Gao-
LAW TAG
What is a Law Tag? A law tag, also known as a law label, is a legally required tag or label on new items describing the fabric and filling regulating the United States mattress, upholstery, and stu...
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How to Place an Order through SweetNight.com?
Our Tech Team works to its best to make the process of placing orders easy to follow. However, we cannot rule out the possibility that you need some guidance to place an order for the first time. ...
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Schedule a Shipping Time or a Delivery Date
Sometimes you may be unavailable when your order is to be delivered. Then you want to know if it is possible to schedule a shipping date or a delivery time, so your order can be delivered at the r...
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Update Order Information
It's very important to have correct order information on file. Incorrect data may cause great hassles and sharply increase the costs of rectifying such issues. Please contact us once you notice th...
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Guide for Order Cancellation
We hope that you love our products and our services are beyond your expectations as well. We as a seller hope you can keep your orders. However, we understand you need to cancel your orders for so...
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Brand Story
The founder “Tony” has been working in the sleep industry since his graduation. He started his career in trading sleep products. As his job required, he traveled numerous times globally to study c...
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Service Escalation
Service lays the foundation for our growth. We hope to hear from you no matter it is about a product or our service. If you have any suggestions, please contact us at support@sweetnight.com. We wi...
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Service Channels
When you buy something, you may want to know one thing very clear: how you could reach the seller if there are any questions? We think the same as you do. We, therefore, list all the channels that...
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Customer Care Hours
We know it's important that you can connect to our agents at any time. That's why we set up our service teams globally in different time zones. You can get a response in 24 hours in most cases. Ou...
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Payment Methods
You may want to pay your order with Paypal, or simply with Credit Card... It's OK even if you want to try installment as we know people have diversified needs for payment methods. We are working t...