Alice Gao

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Articles

Recent activity by Alice Gao Recent activity Votes

  • Service Channels

    1. Service
    2. Service Channels

    When you buy something, you may want to know one thing very clear: how you could reach the seller if there are any questions? We think the same as you do. We, therefore, list all the channels that...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Customer Care Hours

    1. Service
    2. Service Schedule

    We know it's important that you can connect to our agents at any time. That's why we set up our service teams globally in different time zones. You can get a response in 24 hours in most cases. Ou...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Payment Methods

    1. Payment
    2. Payment Methods

    You may want to pay your order with Paypal, or simply with Credit Card... It's OK even if you want to try installment as we know people have diversified needs for payment methods. We are working t...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Financing Options

    1. Payment
    2. Financing Options

    You may want to pay with your Credit Card, never with Paypal. You may want to pay by splitting payments to save your down payment....We know it's important to fulfill these needs, and that's why w...

    • Alice Gao
    • Updated
    • 2 followers
    • 1 comment
    • 1 vote

  • Trace Your Order(s)

    1. Shipping
    2. Tracking Orders

    We always try our best to make the process from order placing to delivering clear and easy to understand. However, you may find on some occasions there will be something not right. We hope this ar...

    • Alice Gao
    • Updated
    • 3 followers
    • 2 comments
    • -3 votes

  • Shipping Fees

    1. Shipping
    2. Shipping Fees

    Shipping fees sometimes are one of the deciding factors when buying an item, especially when the item is heavy and bulk. To make placing orders easier and the shopping experience better, we offer ...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Remote Areas

    1. Shipping
    2. Remote Area

    We hope our high-quality products and services are accessible to people all over the world. However, we may face insurmountable difficulty shipping our products to some areas. We for the moment wi...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Shipping Methods

    1. Shipping
    2. Shipping Methods

    We hope as all of our buyers do, all the shipments will reach their destinations fast and safely. We select UPS and FedEx as our shipping partners as they are the most recognized and trustworthy s...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • 100-Day Free Sleep Trial Policy

    1. Policy
    2. 100-Day Sleep Trial

    The 100-Day Free Sleep Trial is a policy that allows 100 days for you to decide if SweetNight mattresses are what you are looking for. Within the 100-Day Free Sleep Trial period, we may offer solut...

    • Alice Gao
    • Updated
    • 2 followers
    • 1 comment
    • 0 votes

  • Warranty Registration

    1. Policy
    2. Warranty

    Thank you so much for your purchase. You can please register your warranty through the following link:   https://www.sweetnight.com/pages/warranty   We suggest that you input all the required info ...

    • Alice Gao
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes