Alice Gao
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Articles
Recent activity by Alice Gao-
What are the different mattress types and their characteristics?
There are several types of mattresses and their characteristics:Spring mattress: The most common type, made of springs, provides good support and resilience.Memory foam mattress: Can mold to your b...
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What are the different firmness levels for mattresses?
Mattress firmness is typically measured on a scale of 1 to 10, with 1 being the softest and 10 being the firmest. Soft mattresses (1-3): Suitable for side sleepers, and can relieve pressure. Medium...
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FAQ about refund
1. What Happens If I No Longer Use the Same Bank Account? The refund will be issued to the original form of payment. If your account is closed, inactive for some reason, or you now use another ...
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LAW TAG
What is a Law Tag? A law tag, also known as a law label, is a legally required tag or label on new items describing the fabric and filling regulating the United States mattress, upholstery, and stu...
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How to Place an Order through SweetNight.com?
Our Tech Team works to its best to make the process of placing orders easy to follow. However, we cannot rule out the possibility that you need some guidance to place an order for the first time. ...
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Schedule a Shipping Time or a Delivery Date
Sometimes you may be unavailable when your order is to be delivered. Then you want to know if it is possible to schedule a shipping date or a delivery time, so your order can be delivered at the r...
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Update Order Information
It's very important to have correct order information on file. Incorrect data may cause great hassles and sharply increase the costs of rectifying such issues. Please contact us once you notice th...
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Guide for Order Cancellation
We hope that you love our products and our services are beyond your expectations as well. We as a seller hope you can keep your orders. However, we understand you need to cancel your orders for so...
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Brand Story
The founder “Tony” has been working in the sleep industry since his graduation. He started his career in trading sleep products. As his job required, he traveled numerous times globally to study c...
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Service Escalation
Service lays the foundation for our growth. We hope to hear from you no matter it is about a product or our service. If you have any suggestions, please contact us at support@sweetnight.com. We wi...