Alice Gao
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Articles
Recent activity by Alice Gao-
How to Place an Order through SweetNight.com?
Our Tech Team works to its best to make the process of placing orders easy to follow. However, we cannot rule out the possibility that you need some guidance to place an order for the first time. ...
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Refund Policy
SweetNight strives to offer a range of sleep products that help address sleep issues. As a company that focuses on customers' sleep experiences, ensuring each customer receives the same top-notch ...
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Welcome to SweetNight Help Center!
Welcome! You're looking at SweetNight's Help Center. The Help Center is designed to provide a complete self-service support option for our customers. The Help Center contains a knowledge base, a c...
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Shipping Fees
Shipping fees sometimes are one of the deciding factors when buying an item, especially when the item is heavy and bulk. To make placing orders easier and the shopping experience better, we offer ...
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Customer Care Hours
We know it's important that you can connect to our agents at any time. That's why we set up our service teams globally in different time zones. You can get a response in 24 hours in most cases. Ou...
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Shipping Methods
We hope as all of our buyers do, all the shipments will reach their destinations fast and safely. We select UPS and FedEx as our shipping partners as they are the most recognized and trustworthy s...
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Service Channels
When you buy something, you may want to know one thing very clear: how you could reach the seller if there are any questions? We think the same as you do. We, therefore, list all the channels that...
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Claim a Warranty
We know how important an easy-to-follow guide is. The following guide will help understand how to claim a warranty with us. Steps to Claim Your Warranty 1.Read through our Warranty Policy. For ...
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Warranty Registration
Thank you so much for your purchase. You can please register your warranty through the following link: https://www.sweetnight.com/pages/warranty We suggest that you input all the required info ...
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Can We Sleep on a Mattress or Topper the First Day?
Deciding to sleep on a SweetNight mattress or topper the first day won’t damage the material in any way. On the contrary, the body weight and body heat will help decrease the material’s expansion t...