Shipping fees sometimes are one of the deciding factors when buying an item, especially when the item is heavy and bulk. To make placing orders easier and the shopping experience better, we offer free shipping, which means SweetNight takes the cost to ship an order from our warehouse to a buyer's delivery address. However, in some rare situations, extra fees may be incurred. Here are the situations in which buyers need to be liable for the fees:
- The buyer selects a shipping service that is not free. e.g. If the buyer selected a shipping service via UPS, there is an extra $20.
- The buyer wants to change their shipping address or requires a signature. Buyers will be charged for updating their shipping addresses or requiring signatures as these will be charged by the couriers. It is not recommended to update a shipping address after the order has been shipped.
- The buyer wants to return an item that he/she doesn't want anymore. Buyers can refuse a package if the item is no longer needed. However, if failed to refuse the package, the buyer needs to be liable for the return.
- We reach an agreement that the buyer needs to pay extra fees.
And if you have any questions about the fees, please let us know.